Contact Us
Get in Touch with AutoSeb
We're here to help! Whether you have a question about a product, need assistance with an order, want guidance on fitment, or simply want to learn more about what we offer, our team is ready to assist you. At AutoSeb, you're never just a number—you're a valued customer, and we're committed to providing the friendly, knowledgeable support you deserve.
Reach out to us using any of the contact methods below. We aim to respond to all inquiries promptly and look forward to hearing from you.
Contact Information
For general inquiries, product questions, order support, or any other assistance, email us at:
contact@autoseb.shop
Email is often the fastest way to get detailed help, and we typically respond within one business day. Whether you need fitment advice, want to check on an order, or have a question about returns, our team is here to provide clear, helpful answers.
Phone
Prefer to speak with someone directly? Give us a call at:
(386) 520-3973
Our phone line is staffed by real people who know automotive parts and genuinely care about solving your problem. We're happy to walk you through product selection, answer technical questions, or assist with any aspect of your AutoSeb experience.
Mailing Address
Need to send us something by mail, or looking for our physical location? You can reach us at:
AutoSeb
310 S 9th St
Junction, TX 76849
United States
This is also the address to use if you need to return a product. Please contact us before sending any returns so we can provide specific instructions and ensure your return is processed smoothly.
Business Hours
Our customer support team is available to assist you:
Monday through Friday: 9:00 AM – 5:00 PM (Central Time)
While our online store is open 24/7 for your convenience, our support staff is available during the hours above. If you contact us outside of business hours, we'll respond on the next business day. Please note that hours are subject to adjustment for holidays and special circumstances.
Response Time
We know that when you have a question or concern, timely answers matter. Here's what you can expect:
- Email inquiries: We typically respond within one business day, often sooner. For complex technical questions, we may need a bit more time to ensure we give you accurate, helpful information.
- Phone calls: During business hours, you'll reach a live team member who can assist you immediately or route your call to someone who can.
- Order and shipping questions: We monitor order status closely and can quickly provide updates on processing, shipping, and delivery.
Order, Shipping, and Delivery Inquiries
Have a question about your order? We're here to help every step of the way.
Order Status and Tracking
Once your order ships, you'll receive an email with tracking information so you can follow your package in real time. Most orders are delivered within 3-5 working days from the date of purchase. If you need an update on your order status or didn't receive tracking information, contact us at contact@autoseb.shop or call (386) 520-3973 with your order number, and we'll provide an immediate update.
Shipping Information
All orders ship free of charge within the United States. There are no shipping fees, no minimum order requirements, and no surprises at checkout—just fast, reliable delivery at no cost to you. Applicable sales tax will be calculated and added at checkout based on your shipping destination.
If you have special delivery instructions, questions about shipping to a particular location, or need expedited handling for any reason, please reach out to us before or immediately after placing your order, and we'll do our best to accommodate your needs.
Delivery Issues
While delivery issues are rare, they can occasionally occur. If your package is delayed, appears damaged, or doesn't arrive as expected, contact us right away. We'll work with the carrier to resolve the issue quickly and ensure you receive your order in perfect condition. Your satisfaction is our priority, and we'll make it right.
Returns and Exchanges
We want you to be completely satisfied with every purchase. If something isn't right, our 30-day return policy gives you plenty of time to evaluate your order and request a return or exchange if needed.
How to Initiate a Return
Before sending anything back, please contact us at contact@autoseb.shop or call (386) 520-3973. We'll provide return instructions, issue a return authorization if needed, and answer any questions you have about the process. This step is important—it ensures your return is tracked properly and processed without delay.
Return Address
Returns should be sent to:
AutoSeb
310 S 9th St
Junction, TX 76849
United States
Please contact us before shipping to confirm this address and receive any additional instructions. We'll guide you through the process to make it as easy as possible.
Questions About Returns
Whether you need to return a product due to fitment issues, received the wrong item, or simply changed your mind, we're here to help. Reach out with your order number and a brief description of the issue, and we'll work with you to find the best solution—whether that's a return, exchange, or other resolution.
Product and Fitment Questions
Not sure if a part will fit your vehicle? Need advice on choosing the right product for your specific needs? Our team has the automotive knowledge to help. Contact us before you order if you have any doubts—we'd rather help you get the right part the first time than deal with returns and exchanges later. Provide your vehicle's year, make, model, and any other relevant details, and we'll steer you in the right direction.
Privacy and Security
Your privacy and data security are important to us. We handle all personal information in accordance with applicable law, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable. We use industry-standard encryption to protect your information during transmission and storage, and we never share your data without your consent except as required to fulfill your order or comply with legal obligations.
For full details on how we collect, use, and protect your information, please review our Privacy Policy, available on our website.
We're Here for You
At AutoSeb, customer service isn't just a department—it's the foundation of everything we do. We're passionate about automotive parts, but we're even more passionate about ensuring your experience with us is smooth, satisfying, and stress-free. Whether you're a first-time buyer or a returning customer, you can count on us to treat you with the respect, honesty, and care you deserve.
Don't hesitate to reach out. We're real people who genuinely want to help, and we're only an email or phone call away.
Email: contact@autoseb.shop
Phone: (386) 520-3973
Address: 310 S 9th St, Junction, TX 76849, United States
Thank you for choosing AutoSeb. We look forward to serving you!