Shipping policy
Shipping Destinations
AutoSeb ships to addresses throughout the United States. We currently ship to all 50 states, including Alaska and Hawaii, as well as U.S. territories and military addresses (APO/FPO/DPO).
At this time, we do not offer international shipping outside the United States and its territories. All orders must be shipped to a valid U.S. address. We cannot ship to P.O. boxes for certain product categories; if your item cannot be delivered to a P.O. box, you will be notified during checkout.
Shipping Rates and Free Shipping
AutoSeb is pleased to offer free standard shipping on all orders shipped within the United States. There are no minimum purchase requirements, and no shipping fees will be added to your order at checkout for domestic deliveries.
Free shipping applies to our standard delivery service and covers the full cost of ground transportation to your specified address. Expedited or specialized shipping options, if available, may be offered at an additional cost, which will be clearly displayed during the checkout process.
Order Processing and Handling Time
Once you place an order, our team begins processing it promptly. Orders are typically processed and prepared for shipment within 1–3 business days after order confirmation and payment verification.
Processing time refers to the period between when we receive your order and when it is handed off to the shipping carrier. Processing does not include weekends, federal holidays, or days when our warehouse is closed. During peak shopping seasons or promotional events, processing times may be extended slightly; if this occurs, we will notify you via email.
You will receive an order confirmation email immediately after your purchase, followed by a shipment confirmation email with tracking information once your order has been dispatched.
Delivery Time and Estimates
After your order has been processed and shipped, the estimated delivery time for standard shipping within the United States is 3–5 business days. This estimate begins from the date your order leaves our warehouse, not from the date of purchase.
Total time from order placement to delivery typically ranges from 4–8 business days, combining both processing and transit time. Delivery times are estimates and may vary based on your location, shipping carrier workload, weather conditions, and other factors beyond our control.
Business days are Monday through Friday, excluding federal holidays. Orders shipped to Alaska, Hawaii, U.S. territories, or remote locations may experience longer delivery times. If you require delivery by a specific date, please contact us in advance to discuss options.
Shipping Carriers and Methods
AutoSeb partners with reliable national and regional carriers to ensure your order arrives safely and on time. We primarily use major carriers such as USPS, UPS, FedEx, and other trusted logistics providers based on your location and the nature of your order.
The specific carrier and service level are selected at our discretion to provide the most efficient and cost-effective delivery. You will be notified of the carrier and service used when you receive your shipment confirmation email.
Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number and a link to the carrier's tracking portal. You can use this tracking number to monitor the real-time status and location of your package as it moves toward its destination.
Tracking information is typically updated within 24 hours of shipment. If your tracking number does not show movement after 48 hours, or if you have not received a shipment confirmation email within 5 business days of placing your order, please contact us at contact@autoseb.shop or call 3865203973.
Address Accuracy and Changes
You are responsible for providing a complete and accurate shipping address at the time of checkout. Please double-check all address details, including street number, apartment or suite number, city, state, and ZIP code, before completing your purchase.
AutoSeb is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer. If you realize you have entered an incorrect address after placing your order, contact us immediately at contact@autoseb.shop or 3865203973. We will attempt to update the address if the order has not yet shipped, but we cannot guarantee changes once the package is in transit.
Address changes requested after shipment may result in additional fees charged by the carrier, which will be the responsibility of the customer. Packages returned to us due to an incorrect or undeliverable address may be subject to a restocking fee and the customer will be responsible for any re-shipping costs.
Split Shipments
In some cases, items in a single order may be shipped separately due to inventory availability, warehouse location, or size and weight considerations. If your order is split into multiple shipments, you will receive separate tracking numbers for each package.
There is no additional charge for split shipments. All parts of your order will still qualify for our free shipping policy. Each shipment will be sent using the same standard delivery service, and all packages should arrive within the 3–5 business day delivery window, though exact arrival dates may vary slightly between shipments.
Delivery Issues and Delays
While we strive to ensure timely delivery, AutoSeb is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Carrier delays or service disruptions
- Severe weather conditions, natural disasters, or other acts of nature
- Public health emergencies or pandemics
- Labor strikes, civil unrest, or government restrictions
- Customs inspections or border-crossing delays (for shipments to U.S. territories)
- Incorrect, incomplete, or undeliverable addresses provided by the customer
- Recipient unavailability or refusal to accept delivery
If your order is significantly delayed beyond the estimated delivery window, or if tracking shows no movement for an extended period, please contact us at contact@autoseb.shop or call 3865203973. We will work with the carrier to investigate the issue and provide assistance in locating your package or arranging a resolution.
In the event of unforeseen carrier delays, we will do our best to keep you informed and assist in resolving the situation promptly. However, AutoSeb cannot be held liable for late deliveries caused by carrier performance or external events beyond our control.
Lost or Missing Packages
If your tracking information indicates that your package was delivered but you have not received it, please first check with neighbors, building management, or other household members who may have accepted the delivery on your behalf. Carriers sometimes mark packages as delivered before the final delivery occurs, so please allow up to 24 hours after a "delivered" status before reporting the package as missing.
If, after checking with your household and neighbors and allowing a reasonable amount of time, you still have not received your package, please contact us immediately at contact@autoseb.shop or 3865203973. We will open an investigation with the shipping carrier and work with you to resolve the issue.
AutoSeb is not responsible for packages confirmed as delivered by the carrier to the address you provided. We may request a signed delivery confirmation or proof of delivery from the carrier. If the carrier confirms delivery to the correct address and you did not receive the package, the matter may constitute theft, and we recommend filing a report with your local law enforcement agency.
In cases where a package is confirmed lost in transit by the carrier before delivery, AutoSeb will work with you to either reship the order or issue a refund, subject to verification of the loss with the carrier and our internal review process.
Damaged Packages
If your package arrives visibly damaged, please inspect the contents immediately before signing for delivery or accepting the package. If possible, note any visible damage on the delivery receipt and take photographs of the package exterior and contents.
If you discover damage after accepting the package, contact us within 48 hours at contact@autoseb.shop or 3865203973 with photographs of the damaged packaging and product. We will work with you and the carrier to file a damage claim and arrange for a replacement or refund as appropriate.
AutoSeb is not responsible for damage that occurs after delivery is completed. All claims for damaged goods must be reported promptly to allow us to investigate and work with the carrier on your behalf.
Refused or Unclaimed Packages
If you refuse delivery or if a package is returned to us as unclaimed or undeliverable due to your failure to retrieve it from the carrier or respond to delivery notices, you may be responsible for return shipping costs, and a restocking fee may apply.
Packages returned due to an incorrect address, recipient unavailability, or refusal to accept delivery will be processed according to our return and refund policy. If you wish to have the order reshipped, you will be responsible for the cost of reshipment, even if the original order qualified for free shipping.
International Shipping, Customs, and Duties
At this time, AutoSeb does not ship to addresses outside the United States and its territories. All orders must be placed for delivery within the U.S., including the 50 states, U.S. territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands), and military addresses (APO/FPO/DPO).
Shipments to U.S. territories may be subject to local customs inspections, duties, taxes, or fees imposed by the territory's government. Any such charges are the sole responsibility of the recipient and are not included in your order total. AutoSeb has no control over these charges and cannot predict their amount. Please check with your local customs office for more information.
If you have questions about shipping to a U.S. territory or military address, or if you need clarification on potential customs or duty charges, please contact us at contact@autoseb.shop or 3865203973 before placing your order.
Order Cancellations and Changes
If you need to cancel or modify your order, please contact us as soon as possible at contact@autoseb.shop or 3865203973. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Once an order has been processed and shipped, it cannot be canceled or modified. In such cases, you may refuse delivery or follow our standard return process once you receive the package. Please refer to our Return Policy for details on how to return items and request a refund.
Contact Us for Shipping Questions
If you have any questions about our shipping policies, delivery estimates, tracking information, or the status of your order, please do not hesitate to contact us:
- Email: contact@autoseb.shop
- Phone: 3865203973
- Mailing Address: AutoSeb, 310 S 9th St, Junction, TX 76849, United States
Our customer service team is here to assist you and will respond to your inquiry as quickly as possible during normal business hours. When contacting us about an order, please include your order number and any relevant tracking information to help us assist you more efficiently.
Policy Updates
AutoSeb reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
Your use of our website and placement of orders after any changes to this policy constitutes your acceptance of the updated terms. If you have questions about any changes to our shipping policy, please contact us at contact@autoseb.shop or 3865203973.