Refund policy

Return Window

AutoSeb offers a 30-day return window from the date you receive your order. This is our own voluntary return policy—US federal law does not require a cooling-off period for most online purchases. If you are not completely satisfied with your purchase, you may request a return within this 30-day period by contacting us using the details provided below.

Eligibility Requirements

To qualify for a return, items must meet the following conditions:

  • Unused and in original condition: The item must not have been used, installed, or altered in any way.
  • Original packaging: All items must be returned in their original packaging, including all accessories, manuals, and documentation.
  • Proof of purchase: You must provide your order number or receipt as proof of purchase.

Items that do not meet these conditions may be refused or subject to a partial refund at our discretion.

Non-Returnable Items

Certain products cannot be returned for health, safety, or legal reasons, including:

  • Perishable goods
  • Personal care, hygiene, or intimate items
  • Items explicitly marked as final sale, clearance, or non-returnable at the time of purchase
  • Gift cards or downloadable digital products

If you have questions about whether a specific item is returnable, please contact us before initiating a return.

How to Initiate a Return

To start a return, please contact us within the 30-day return window:

  • Email: contact@autoseb.shop
  • Phone: 3865203973

Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will respond with return authorization and detailed instructions, including the return address.

Return Shipping Address

Once your return is authorized, ship the item(s) to:

AutoSeb
310 S 9th St
Junction, TX 76849
United States

Please package items securely to prevent damage during transit. We recommend using a trackable shipping method and retaining proof of shipment, as AutoSeb is not responsible for items lost or damaged in return transit (except for defective, damaged, or incorrect items—see below).

Return Shipping Costs

Standard returns (change of mind, no longer needed, etc.): The customer is responsible for paying return shipping costs. Original shipping was free, but this does not affect the return shipping responsibility.

Defective, damaged, or incorrect items: If you received an item that is defective, damaged in transit, or different from what you ordered, AutoSeb will cover all return shipping costs. Please contact us immediately for a prepaid return label.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@autoseb.shop or 3865203973. Include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the damage, defect, or incorrect item

We will review your claim promptly and offer a free replacement, a full refund (including original shipping), or another appropriate resolution at no cost to you. We will provide a prepaid return label for the return of defective, damaged, or incorrect merchandise—you will not be charged for return shipping in these cases.

Refund Method and Timing

Once we receive and inspect your returned item(s), we will notify you by email of the approval or rejection of your refund.

If approved: Your refund will be processed to your original payment method within 5–10 business days of approval. Depending on your bank or credit card issuer, it may take an additional few business days for the credit to appear in your account.

Refund amount: You will receive a refund for the purchase price of the returned item(s). Original shipping was free, so no shipping fee will be deducted. Return shipping costs paid by you (for standard returns) are not refundable. If you received free shipping and are returning only part of your order, no shipping fee will be deducted from your refund.

Partial refunds: In some cases (e.g., items not in original condition, items returned after 30 days, or items missing parts not due to our error), we may grant a partial refund at our discretion.

Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us at contact@autoseb.shop or 3865203973. The fastest way to ensure you receive the item you want is to return the original item for a refund (following the process above) and place a new order for the replacement item separately. If you prefer, we can assist in coordinating a direct exchange where feasible; contact our team to discuss your options.

Order Cancellations

You may cancel your order within 12 hours of purchase for a full refund, provided the order has not yet been processed or shipped. To request cancellation, contact us immediately at contact@autoseb.shop or 3865203973 with your order number.

After 12 hours, or once your order has been processed or shipped, cancellation may not be possible. In such cases, you may refuse delivery or follow our standard return process once you receive the item (subject to the 30-day return window and conditions outlined above).

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or credit card statement again—processing times vary by financial institution.
  • Contact your bank or credit card issuer—there may be additional processing time before a refund is posted.
  • If you have completed these steps and still have not received your refund, please contact us at contact@autoseb.shop or 3865203973 with your order number and we will investigate the matter promptly.

Contact Information

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

  • Email: contact@autoseb.shop
  • Phone: 3865203973
  • Mailing Address:
    AutoSeb
    310 S 9th St
    Junction, TX 76849
    United States